Privacy Policy

Last updated: February 2026

Doki’s Kitchen is committed to protecting your privacy and handling your personal data in a transparent and secure way.

This policy explains how we collect, use, and protect your information when you visit our website or place an order.

1. Who we are

Business name: Doki’s Kitchen
Location: United Kingdom
Contact email contact.dokikitchen@gmail.com

We are the data controller responsible for your personal information.

2. What information we collect

We may collect the following personal data:

    • Name

    • Email address

    • Phone number (if provided)

    • Billing and delivery address

    • Order details

    • Payment information (processed securely via our payment provider — we do not store card details)

We may also collect non-identifying data such as:

    • Browser type

    • Device information

    • Pages visited on our website

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

3. How we use your information

We use your data to:

    • Process and deliver your orders

    • Provide customer support

    • Send order confirmations and delivery updates

    • Improve our website and services

    • Send marketing emails (only if you opt in)

We do not sell or rent your personal data.

4. Legal basis for processing

We process your data under the following lawful bases:

    • Contract – to fulfil your order

    • Legal obligation – for tax and accounting records

    • Legitimate interests – to improve our services

    • Consent – for marketing emails (you can withdraw at any time)

5. Sharing your data

We only share your data with trusted third parties necessary to run our business, such as:

    • Payment processors

    • Delivery couriers

    • Website hosting providers

These providers only use your data to perform their services.

6. Data retention

We keep order records for legal and tax purposes (usually up to 6 years). Marketing data is kept until you unsubscribe.

7. Your rights

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

8. Cookies

Our website may use cookies to improve user experience and analyse website traffic. You can manage cookie preferences through your browser settings.

9. Google reCAPTCHA

To protect our website from spam and abuse, we use Google reCAPTCHA v3 on forms such as contact, account registration, and checkout.

reCAPTCHA works by analysing user behaviour (such as mouse movements and interactions) to determine whether a visitor is a human or an automated bot. This process may collect information such as IP address and browser details.

The use of reCAPTCHA is subject to Google’s Privacy Policy and Terms of Service:

We use reCAPTCHA on the basis of our legitimate interests in protecting our website and customers from fraud and spam.

10. Security

We take appropriate measures to protect your data from loss, misuse, or unauthorised access.

11. Changes to this policy

We may update this Privacy Policy occasionally. The latest version will always be available on our website.

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